Refund policy

Return and Refund Policy

14-Day Cooling-Off Period (Change of Mind)

You have a statutory right to cancel your online order within 14 days of receiving it, for any reason, without needing to explain why.

To cancel, contact us at hello@rebelcards.ie within 14 days of delivery. Once you've notified us, you must return the item to us without undue delay, and in any case within 14 days of your cancellation notice. Return shipping costs are the sole responsibility of the customer.

Your refund will include the price paid for the item and the cost of our standard delivery. If you chose a premium or express shipping upgrade, only the standard delivery rate will be refunded. We will issue your refund to your original payment method within 14 days of receiving the returned item back, or within 14 days of you providing proof that you've sent it back (e.g. a tracking number), whichever happens first.

If an item's value has been reduced because it was handled more than necessary to check its nature, characteristics, and how it works (more than you'd reasonably do in a shop before buying), we will deduct that reduction in value from your refund. Depending on the item and how it's been handled, this deduction can be substantial, including close to the full price paid.

Opened Sealed Product

Booster boxes, booster packs, blister packs, Elite Trainer Boxes, tins, commander decks, and similar sealed items keep their value largely because of the intact seal and the unknown contents inside. Opening one of these during the cooling-off period does not remove your right to cancel, but it does count as handling beyond what's needed to inspect the item.

If you cancel after breaking the shrink-wrap, tear-strip, or seal, we will deduct the reduction in resale value from your refund. Because opened sealed product typically has to be resold as opened stock, this deduction can be substantial, potentially close to the full price you paid, depending on the item. We recommend keeping sealed product sealed until you're sure you want to keep it.

Single Cards

Individual cards are shipped in protective sleeves and, where applicable, toploaders to preserve their condition on arrival. If a card is returned in worse condition than shipped (for example, damage, bending, or surface wear caused after delivery), we will deduct the resulting loss in resale value from your refund. This is assessed against the card's condition as received, not against market price movements.

After the 14-Day Cooling-Off Period

Once 14 days have passed since delivery, you no longer have a statutory right to a change-of-mind return or refund. After this window, we can only accept returns for items that are genuinely faulty, damaged, or not as described.

Damaged, Faulty, or Not-as-Described Items

This applies at any time, not just within the first 14 days. If your order arrives damaged, or you believe an item is faulty or doesn't match its description, contact us at hello@rebelcards.ie with clear photos (and video, if you have it) of the item, the fault or damage, and the packaging. We need this evidence before we can authorise a return, and it's required for any claim made after the 14-day cooling-off window.

To help us log a claim with our carrier, please report transit damage within 48 hours of delivery. For higher-value orders, we strongly recommend filming an uninterrupted unboxing video. It's not required and won't affect your statutory 14-day cancellation right, but it's the fastest way to resolve a dispute over a fault, damage, or mismatched item.

Contact

For any policy queries or return requests, contact us at hello@rebelcards.ie.